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Privacy Policy

Last updated: January 17, 2026

1. Introduction

ReadyGo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, use our mobile application, or otherwise interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document in its entirety to understand our practices regarding your personal data.

2. Information We Collect

A. Information You Provide

This includes information provided during account registration, profile updates, and order placement:

  • Profile Data: Name, email address, phone number, and password.
  • Delivery Info: Saved addresses, delivery instructions, and recipient names.
  • Payment Info: We use secure payment processors; we do not store full credit card numbers on our servers.

📍 Precious Location Data

To provide accurate delivery estimates and real-time tracking, we collect precise location data from your device while the app is in use. You can disable this in your device settings, but it may significantly limit service functionality.

B. Automatically Collected Data

  • Usage Data: Pages visited, links clicked, and frequency of use.
  • Device Data: IP address, device model, operating system, and unique identifiers.
  • Cookies: Small files used to maintain your session and remember preferences.

3. How We Use Your Information

We use the collected data for various purposes, including:

  • ✔Fulfilling and tracking your delivery orders.
  • ✔Communicating order updates via SMS and Email.
  • ✔Personalizing restaurant and product recommendations.
  • ✔Detecting and preventing fraud or suspicious activity.
  • ✔Conducting analytics to improve app performance.
  • ✔Complying with local legal and tax obligations.

4. Information Sharing and Disclosure

We share information with third parties only in the following limited circumstances:

  • With Merchants: We share your name, delivery address, and order details with the merchants you buy from so they can prepare and pack your order.
  • With Riders: We share your name, delivery address, and precise location with the delivery partner assigned to your order.
  • With Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics).
  • Legal Compliance: We may disclose information if required by law or in response to valid requests by public authorities.

5. Your Rights and Choices

You have several rights regarding your personal information:

Access & Correction

You can view and update your profile information directly through the "My Account" section of the app.

Data Portability

You may request a copy of your personal data in a structured, machine-readable format.

Account Deletion

You can request the deletion of your account and associated data. Note that we may retain certain records for legal or administrative purposes.

Marketing Preferences

You can opt-out of promotional communications at any time by clicking the "unsubscribe" link in our emails.

6. Data Security and Retention

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption (SSL/TLS) for data in transit and secure hashing for passwords.

We retain your information for as long as your account is active or as needed to provide you services and comply with our legal obligations.